Engagement Specialist Peer Support Crisis Center

oin Our Expanding Crisis Services Team!
 We're thrilled to announce an extraordinary opportunity to join our Crisis Services team at the DuPage County Health Department! As a valued member of our team, you'll be empowered to make a profound impact on your community. Our agency is dedicated to delivering exceptional services and support to our community, proudly holding:

  - Joint Commission Gold Seal of Approval (1996)
  - Public Health Accreditation Board (PHAB) accreditation (2014)

By joining our Crisis Services team, you'll become an integral part of a renowned organization that prioritizes community wellbeing and exceptional care. Are you ready to embark on a rewarding journey, making a tangible difference in the lives of those who need it most? We have an immediate hiring need, with several vacancies for our new Crisis Center opening in August of 2025. We are hiring now with a June start date

About Crisis Services

Located in the state-of-the-art building on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing psychiatric crises or needing support for mental illness symptoms. Our team delivers top-notch care with rapid response times. Click Crisis Services to learn more about our program.  

PM Shift (Additional $2.00 per hour shift differential)

Sunday to Wednesday 2:00 pm to 12:00 am
 Wednesday to Saturday 2:00 pm to 12:00 am
 Saturday to Tuesday 2:00 pm to 12:00 am
 Sunday to Wednesday 12:00 pm to 10:00 pm
 Thursday to Sunday 12:00 PM TO 10:00 PM
 

Overnight Shift (Additional $2.50 per hour shift differential)

Sunday through Wednesday 9:30 pm to 7:30 am 
Wednesday to Saturday 9:30 pm to 7:30 am (Two openings)
Saturday to Tuesday 9:30 pm to 7:30 am
Thursday, Friday, Sunday and Monday 9:30 pm to 7:30 am


Benefits  
Comprehensive training program (and we pay you for it!)
 - Full DuPage County benefit package, including:
    - 12 paid holidays
    - 3 weeks of paid leave
    - Health insurance
-Paid Paternal Leave
 - Pension-eligible position for a secure retirement
 - Eligibility for Federal Student Loan Forgiveness Program
 - Tuition reimbursement and certification reimbursement

#DuPageCountyHealthDepartment3

Responsibilities

• Responds in the community and on-site to individuals experiencing a mental health crisis as a member of a two-person response team.  Referral sources may include individuals or their family members, law enforcement, hospitals, schools, for all ages in our community. 
• Assists in de-escalation of clients experiencing a mental health crisis through engagement with client and coordination with team members providing clinical intervention.
• Establish rapport, share experiences, and strengthen engagement with the individual experiencing the crisis throughout all Crisis Programs.
• Willingness to self-disclose personal lived experience in mental health or substance use recovery (or both) for the benefit of supporting the individuals’ receiving services. 
• Role model positive recovery behaviors with clients in Crisis Programs. 
• Provides skill building and case management to clients with high need.
• Maintains required training, licensure and/or certification.
• Maintains confidentiality of privileged information and adheres to client privacy laws.
• Demonstrates sensitivity and understanding of other ethnic groups and cultures.
• Adheres to department guidelines for attendance and punctuality.
• Completion of required documentation within established timeframes, through use of an Electronic Client Record
• Participates in team meetings to assess clients’ progress.
• Participates in emergency response activities as assigned.

Requirements

Two years of experience in the behavioral health field, including active participation in the recovery process; or an equivalent combination of training and experience. This role requires you to have a valid driver's license, along with your own personal vehicle that is reliable to drive while working in this role.  
 
 ADDITIONAL REQUIREMENT:
 Position requires individual with lived experience and will need to obtain the Certified Recovery Support Specialist (CRSS) credential within one year of hire.  The CRSS is a credential for those who provide mental health or co-occurring mental illness and substance use recovery support to others. A person with the CRSS credential uses unique insights gained through personal recovery experience.
 
  As it is a requirement of the role, please see the following sites for more information about the CRSS credential, including the application process:  

DuPage County Health Department is an Equal Employment Opportunity Employer